Happiness Guarantee
ScaleDesktop, once fully delivered for production use, will provide reliable access to deployed applications for all paid users associated with the client’s account. The performance of the remote desktop solution will not decline from the benchmark levels set during the product on-boarding. Users will have uninterrupted access to the solution, 24/7/365 (ScaleMatrix is not responsible for lack of internet connectivity). Service requests related to supported features and applications will be handled in a manner consistent with the Client’s chosen support package. Should ScaleMatrix, upon written notification by the Client, fail to meet these criteria, or fail to remedy reported issues promptly, within the first 100 days of service, the client will be granted the ability to cancel their agreement.
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