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With engineering and data center experts from nearly every discipline on staff, ScaleMatrix provides uncommon value for clients large and small through its managed services and professional support.
Professional Support
Whether helping clients plan migrations from colocation to cloud or taking on "chore" IT functions like patching and backup, our seasoned, ITIL-based service organization can help provide the extra hands or eyes your organization needs to succeed.
ScaleMatrix Managed Service teams will help support operational functions such as Windows or Linux system administration, database administration, as well as general maintenance, troubleshooting and desktop support.
Self-Service and Proactive Monitoring offers clients a choice of simple notification or active remediation for services or hardware covered under this program.
From the traditional forklift method to more advanced P2V solutions, ScaleMatrix Managed Service teams can help identify the right migration strategy for you.
From simple cloud backup configuration to fully managed disaster recovery solutions, ScaleMatrix Managed Service teams are here to lend a helpful hand.
From compliance and audit support, to patching and penetration testing - our team of Managed Service experts can provide extra manpower and support whenever it's needed.
ScaleMatrix Managed Services, Full Time or On-Demand
Experienced Professionals Managing Your Data
Experienced Professionals You Can Count On
Our teams have the experience to help you succeed. From managing a network of service provider class data centers and distributed cloud platforms, to supporting the unique needs of hundreds of clients just like you - these guys are ready for just about anything.
From our in-house teams to a network of partners who help service specialty services like SAP and Oracle, ScaleMatrix can provide a holistic, one-stop shop experience for all of your IT service needs!
Managed Services Features & Products
- Windows / Unix System Administration
- Database Administration
- Cloud Platform Administration
- Architecture & Planning Services
- Virtual Desktop Support (VDI)
- Exchange Administration
- Cloud & Data Center Migration Services: Applications & Infrastructure
Matrix TotalCare™
ScaleMatrix’ Network Operation Centers (NOC) are staffed by highly trained engineers and support personnel who are responsible for ensuring your complete satisfaction with the services we provide!
U.S. Based, White-Glove Service 24/7/365
Say goodbye to dialing menus and outsourced support services. Our U.S. based support teams provide live phone support for all incoming client requests. Email and our client portal work great too! Proactive support helps identify issues before they impact application performance. Experts available around the clock in nearly every discipline, 24/7/365.
Going Above & Beyond Tier 1 Support
The Matrix TotalCare™ team is background verified, tested, and trained to ensure the highest quality of support for our clients around the world. Enables YOUR IT team to focus on core initiatives while repetitive tasks are offloaded.
Extended Courtesy Support Services
Our teams are here to provide excellent support for you and your hosted services. In addition to our "No Nickle-&-Dime" policy, the Matrix TotalCare™ goes the extra mile, every time. Save time and costs while improving overall performance with the help of a skilled managed service partner.
One Call Does it All
Bring an issue to the attention of any employee, and they will work diligently to solve that issue to the best of their ability. We've empowered our staff to make things right, whenever and wherever they can!
Enhanced Remote Hands
We provide our clients with the added support and peace-of-mind that we are here for you when you need us. These services include:
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Testimonials
"Our global manufacturing and retail businesses rely on always-on infrastructure. Any hiccup can cause significant impacts to our efficiency. We've enjoyed an industry-leading uptime rating since day one with ScaleMatrix."
"Compared to previous cloud providers, the overall experience from ScaleMatrix is much better in all respects. Our various support tickets are handled faster and the speed of our server is impressive."
"Our VoIP platform demands rock-solid stability, seamless throughput and tight security. ScaleMatrix delivers everything we need."
